At Ntreks, we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our Managed IT Services.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
a. Personal Information
- Name, email address, phone number, and company details
- Billing and payment information
- Login credentials and authentication data
b. Technical Information
- IP address and device information
- Browsing behavior on our website
- Cookies and tracking technologies
c. Business Information
- Data related to your IT infrastructure
- Service requests and support tickets
- System usage and performance analytics
2. How We Use Your Information
We use your information to:
- Provide, manage, and improve our IT services
- Respond to inquiries and customer support requests
- Secure and monitor IT infrastructure
- Customize user experience and improve website functionality
- Comply with legal and regulatory obligations
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. However, we may share data in the following circumstances:
- With Service Providers: Third-party vendors who assist in service delivery, such as cloud providers, security solutions, and payment processors
- For Legal Compliance: If required by law, regulation, or government request
- For Business Operations: In case of a merger, acquisition, or business restructuring
4. Data Security
We implement robust security measures to protect your data, including:
- Encryption of sensitive data
- Secure access controls and authentication
- Regular security audits and vulnerability assessments
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through browser settings.
6. Data Retention
We retain your data only for as long as necessary to fulfill our service obligations, comply with legal requirements, and support business operations.
7. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal data
- Opt-out of marketing communications
- Restrict or object to certain data processing activities
To exercise your rights, contact us at [Insert Contact Email].
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Updates to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with an updated effective date.